Information
Find answers to frequently asked questions about our premium silk scarves and our distributor program. We are committed to providing clear and helpful information to our customers and partners. For further assistance, please contact us at [[email]] or call us at [[phonenumber]].
Frequently asked questions
Here you'll find answers to common questions about our silk scarves, distributor onboarding, quality standards, and more. We believe in transparency and providing our partners with the information they need to succeed. If you don't find your answer here, please don't hesitate to reach out to us directly.
What are the most common questions customers ask about your silk scarves or your online shop?
Our distributor onboarding pack welcomes you to PremiumSilksCraf.eu! Thank you for your interest in partnering with us. We specialize in premium, sustainably sourced silk scarves, including Tassar silk, supported by ISO-aligned quality processes and a reliable UK/EU-focused supply chain. This onboarding pack is designed to give distributors a clear understanding of our products, standards, processes, and partnership expectations. For more detailed information, please refer to the full onboarding pack or contact us.
Do you get a lot of questions about returns, or how to care for the scarves?
Our return policy is applicable as per fair and friendly conditions. Please review the full policy on our website or contact customer service for details info@premiumsilkscarf.com
What are the biggest worries or hesitations people have before buying a silk scarf from you?
Customers are often concerned about the supply chain and authentication of our silk scarves. We assure you that all our scarves are sourced ethically and sustainably, with traceable origins. As an Ireland based company, we adhere to strict quality and compliance standards. Detailed information about our supply chain is available upon request.
What's the most important thing people should know about buying your scarves through distributors?
The most important thing to know is that we value our distributors as partners through our distributor onboarding program. We offer competitive wholesale pricing, consistent product availability, and marketing support to help you succeed. We expect brand-aligned representation, ethical business practices, and timely communication from our distributors.
Your questions answered
We understand you have questions, and we're here to provide the answers. Explore our frequently asked questions to learn more about our silk scarves, our commitment to sustainability, and our distributor program. If you need further assistance, don't hesitate to contact us. We're here to help!